Cancellation Policy Terms and Conditions

CANCELLATION TERMS

Our cancellation terms are as follows:

Terms and conditions are as follows; all outdoor activities (singles, doubles, groups, and packages) should be rescheduled or canceled with verbal notification. Two options, through your tour guide (captain) or direct to the iOutdoors office for all partner brands at (1-407-392-4593) within 72 hours of your scheduled trip date/time. Notification via text or email is not excepted in the terms and conditions agreement.

If cancellation is NOT within the 72 hours before your scheduled trip date. We will make all attempts to reschedule your outdoor activity. If we “cannot” reschedule your reserved activity before your scheduled time, you will forfeit any payment/deposit currently made.

Service Fee: A base $5.00 online service is charged for each reservation processed; the refund policy does not include a refund of the said service fee. It is only refunded with the “Assurance policy” if the refund is provided

Weather cancellation procedure:

All activities canceled due to bad weather before starting time are the customer’s responsibility to notify the tour guide (captain) and/or the iOutdoors main office between (9 am – 6 pm est) of cancellation. The customer must notify the tour guide (captain) and/or iOutdoors office 24 hours in advance due to weather to cancel. If no verbal contact is made, the customer is required to show up at the scheduled meeting location and cancel the activity in person with the tour guide (Captain).

We do offer a 100% refund, less a booking fee, on any deposit for activities canceled due to weather if canceled with this procedure! When an activity is canceled due to weather, we make every attempt to reschedule when possible.

If the weather condition policy is not followed as stated above, you forfeit your nonrefundable deposit unless you have purchased the “Assurance policy’ (below).

iOutdoors or its partners are not responsible for any costs incurred due to a cancellation, such as lodging, fishing license, or personal expenses due to weather delays or other uncontrollable events.

Service Fee: A base $5.00 online service is charged for each reservation processed; the refund policy does not include a refund of the said service fee. It is only refunded with the “Assurance policy” if the refund is provided.

OFFENSIVE AND ABUSIVE CUSTOMERS

Our tour guides (captains) have the right to terminate any activity if any customer becomes verbally or physically abusive to anyone in the party or connected to our team. Verbal insults and threats are taken seriously. 

If a customer continually insults or berates any of our team members to the point that it becomes abusive, our tour guide (Captain) has strict instructions to return to base and instruct the abusers the activity has been canceled. Proper authorities will be called in if necessary, such as USCG, FWC, Marine Police, or local Police. We are professionals, that enjoy what we do with people that treat it the same way.

ASSURANCE POLICY

Get reimbursed 100% up to minutes prior to your activity with “Assurance” for only an additional $15.00, or you can move your deposit to another date, based on availability and price difference with priority, for no additional change fee.

You’ll be reimbursed for your purchase if you can’t attend this experience for any reason, such as illness, airline delays, traffic accidents, or weather emergencies.

Why ensure your activities? Activity assurance protects your financial investment, and more so, please of mind that the activities, including taxes, booking fee, and additional costs (up to the amount of your total transaction cost less your assurance costs), should you not be able to attend for ANY reason.

All Refunds

Except when required by law, paid Assurance fees ($15.00) are non-refundable.

Specific refund requests for Assurance may be considered by the Company on a case-by-case basis and granted at the Company’s sole discretion. All refunds are not instant, as it takes 24-48 hours for the credit card companies and banks to reissue funds on our behalf.