iOutdoors Terms & Conditions

Cancellation terms

All outdoor activities (singles, doubles, groups and packages) must be rescheduled or canceled by phone (verbal notice) at least 72 hours before your scheduled trip date and time. You can reach your tour guide (captain), or the iOutdoors office for all partner brands at (407) 392-4593. Cancellations sent by text or email are not accepted.

Cancellations made within 72 hours of your guided trip or outdoor tour are non-refundable.

If you cancel less than 72 hours before your scheduled trip, we will make every attempt to reschedule your activity. If we cannot reschedule it before your scheduled time, any payment or deposit already made is forfeited.

Service fee

A $5.00 online service fee is charged for each reservation processed. It is not refunded under this refund policy. It is refunded only when a refund is provided under the Assurance policy.

Weather cancellations

To cancel an activity for bad weather, you are responsible for notifying your tour guide (captain) and/or the iOutdoors main office between 9 am and 6 pm ET, at least 24 hours in advance. If no verbal contact is made, you must show up at the scheduled meeting location and cancel the activity in person with your tour guide (captain).

Activities canceled for weather using this procedure receive a 100% refund of any payments, less the booking fee. When an activity is canceled for weather, we also make every attempt to reschedule.

If this weather procedure is not followed, your deposit is non-refundable and is forfeited unless you purchased Assurance (see below).

iOutdoors and its partners are not responsible for any costs caused by a cancellation, such as lodging, fishing licenses or personal expenses due to weather delays or other events outside our control.

Package trip cancellations

For package trips that include accommodations, the accommodation part of the reservation must be canceled at least 72 hours in advance. Violating this accommodation policy carries a penalty charge of one night's stay. This policy is set by the hotel providers, and we must enforce it.

No-show policy

A "no show" is a guest who does not meet the requirements above and has no communication with the tour guide (captain) or the iOutdoors main office before or on the day of the scheduled trip. In short, the guest does not show up at the meeting location set at the time of reservation and shown on the itinerary.

All no-show guests forfeit their deposit, which covers the cost of the guide, fuel, live bait, reservations staff and other costs, as of the scheduled start date and time. Rescheduling is not offered for no-shows; any exception is decided solely by the iOutdoors office staff.

Offensive and abusive guests

Our tour guides (captains) have the right to end any activity if a guest becomes verbally or physically abusive toward anyone in the party or on our team. Verbal insults and threats are taken seriously.

If a guest repeatedly insults or berates a team member to the point of abuse, the captain has strict instructions to return to base and tell the guest the activity has been canceled. The proper authorities, such as the USCG, FWC, marine police or local police, will be called if necessary. We are professionals who enjoy what we do, with guests who treat it the same way.

Assurance policy

Add Assurance for $15.00 and get reimbursed 100% up to minutes before your activity. You can also move your deposit to another date with priority, subject to availability and any price difference, with no change fee.

You'll be reimbursed for your purchase if you can't attend this experience for any reason, such as illness, airline delays, traffic accidents or weather emergencies.

Why insure your activities? Assurance protects what you paid, including taxes, the booking fee and additional costs (up to your total transaction amount, less the cost of Assurance), and gives you peace of mind if you can't attend for any reason.

All refunds

Except when required by law, paid Assurance fees ($15.00) are non-refundable.

Specific refund requests for Assurance may be considered by the Company on a case-by-case basis and granted at the Company's sole discretion. Refunds are not instant: it takes 24–48 hours for card companies and banks to reissue funds on our behalf.

Gift certificate policies

Gift certificates are only good for up to a year from purchase. If you buy one in December first, it's good until the following December first the following year.

Gift certificates are NON-REFUNDABLE. ALL SALES ARE FINAL; THIS IS A STANDARD POLICY FOR ALMOST ALL RETAILERS.

• Expiration dates on the gift certificates are very strict; they cannot be extended for ANY reason. Please be aware of this when planning your activities. If you book right before it expires and something comes up, like the weather, you could risk your gift certificate balance.
• Good towards any trip’s fare, not usable on Clothes, Hats, tackles, Parking fees, Souvenirs, or anything other than charter/tour fare only.
• Maximum gift card purchase amount is $2500

Keep in mind, when booking activities or buying gift certificates online, there is a small non-refundable service fee.

Liability and changes to trips

iOutdoors, LLC will not assume any responsibility, nor shall it be liable, for any loss, cancellation, costs, delays, accidents, sickness, injury, or damage to person or property, or damage, loss or theft of baggage and personal effects arising from or in connection with any of its services. iOutdoors, LLC reserves the right to cancel or alter an itinerary, charter, tour or cruise as conditions require.

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